Refund, Return & Cancellation Policy

ERES is a subscription service. This policy covers what happens when you order (subscribe to or upgrade) a paid ERES plan, and applies to every subscription payment processed through our payment partner, Safepay. It works alongside our Terms of Service — if the two ever conflict, this page controls for refund, return and cancellation questions specifically.

1. What “Order” Means on ERES

ERES does not sell physical goods. An “order” is a subscription purchase, plan upgrade, or plan renewal charged to your card or account through Safepay. There is nothing shipped and nothing to return — every request below is handled as a billing correction or cancellation, not a product return.

2. Cancelling An Order (Subscription)

2.1 Before It Is Charged

If you change your mind after starting a checkout but before Safepay confirms the payment, simply close the checkout — nothing is charged and no order is created.

2.2 Cancelling A Subscription

You can cancel your ERES subscription at any time from your account settings, or by emailing info@eres.cloud. We confirm every cancellation request by email within 1 business day.

Cancelling stops the next billing cycle — you keep access for the rest of the period you already paid for.
We do not auto-charge you again once a cancellation is confirmed.
You can reactivate the same plan at any time before your data retention period ends (see our Terms of Service, Section 8.3).

2.3 Cancelling A Booked Demo Or Onboarding Session

Demo and onboarding sessions are free and can be rescheduled or cancelled at no cost by replying to your confirmation email or contacting us — no payment is involved.

3. Refund & Return Policy

3.1 30-Day Money-Back Guarantee

First-time subscribers are covered by a 30-day money-back guarantee: if ERES is not right for your business, email us within 30 days of your first payment and we will refund that payment in full — no questions asked.

3.2 Other Eligible Refunds

Outside the 30-day window, we still review refund requests case by case and generally approve them for:

A duplicate or accidental charge (e.g. charged twice for the same billing period).
A charge that went through after you had already cancelled.
A confirmed technical fault on our side that stopped you from using the plan you paid for.

Renewal charges for periods you already had full access to are non-refundable, other than the cases above.

3.3 How To Request A Refund

Email info@eres.cloud with your registered email address and the Safepay transaction reference from your payment confirmation. There is no form to fill in and no fee for requesting a refund.

3.4 Refund Turnaround Time

Here is exactly how long each step takes:

Review: we confirm whether your refund is approved within 2 business days of your request.
Processing: once approved, we submit the refund to Safepay within 1 business day.
Bank settlement: Safepay returns the funds to your original payment method — the same card or account you paid with — typically within 7–10 business days, depending on your bank or card issuer.

In total, expect an approved refund to reach you within 10–13 business days of your original request. We email you at each step, including the Safepay reference for the refund itself.

3.5 Refund Method

Refunds are always issued to the original payment method used at checkout. We cannot send a refund to a different card, bank account, or by cash — this is a Safepay and card-network requirement, not an ERES policy choice.

4. Failed Or Disputed Payments

If a Safepay payment fails, no charge is made and no order is created — you can simply retry checkout. If you see a charge you do not recognise, contact us first at info@eres.cloud before raising a dispute with your bank — most billing questions are resolved faster this way, and directly through the refund process above.

5. Contact Us

For any refund, return or cancellation question:

Email: info@eres.cloud
Phone: +923347155206, +923067622695
Address: Al-fareed market Vehari