Legal

Privacy Policy

Last updated: 11 March 2026

1. Introduction

ERES (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our accounting software and services (collectively, the “Service”).

This Privacy Policy is designed to comply with the Prevention of Electronic Crimes Act, 2016 (PECA) of Pakistan and other applicable data protection laws. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Use our Service
  • Contact our support team
  • Subscribe to our newsletters
  • Participate in surveys or promotions

This information may include your name, email address, phone number, company name, business registration number (NTN), and billing information.

2.2 Financial Data

As an accounting software provider, we process financial data that you enter into our system, including but not limited to:

  • Transaction records
  • Invoice and payment data
  • Bank account information (if connected)
  • Tax-related information
  • Supplier and client information

2.3 Usage Data

We automatically collect certain information when you visit, use, or navigate our Service. This information does not reveal your specific identity but may include:

  • IP address and browser type
  • Device and operating system information
  • Usage patterns and preferences
  • Log data and error reports

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and maintaining our Service
  • Processing transactions and generating reports
  • Communicating with you about your account and updates
  • Improving our Service and developing new features
  • Complying with legal obligations, including tax reporting requirements
  • Preventing fraud and ensuring security
  • Providing customer support

4. Data Storage and Security

4.1 Data Location

Your data is stored on secure servers located within Pakistan and may also be stored on cloud servers in jurisdictions with adequate data protection standards. We ensure compliance with Pakistani data localization requirements where applicable.

4.2 Security Measures

We implement appropriate technical and organizational security measures to protect your data, including:

  • 256-bit SSL encryption for data transmission
  • Regular security audits and penetration testing
  • Access controls and authentication mechanisms
  • Regular data backups
  • Employee training on data protection

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may share data with trusted third-party service providers who assist us in operating our Service
  • Legal Requirements: We may disclose information if required by law, court order, or governmental authority, including the Federal Board of Revenue (FBR)
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: We may share information with your explicit consent

6. Your Rights Under Pakistani Law

Under Pakistani data protection laws, you have the following rights:

  • Right to Access: You can request copies of your personal data
  • Right to Rectification: You can request correction of inaccurate data
  • Right to Erasure: You can request deletion of your data in certain circumstances
  • Right to Restrict Processing: You can request limitation of data processing
  • Right to Data Portability: You can request transfer of your data
  • Right to Object: You can object to certain types of processing

To exercise these rights, please contact us using the information provided in the “Contact Us” section.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Service may not function properly without cookies.

8. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services (such as WhatsApp Business API, payment processors, etc.). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before using their services.

9. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: info@eres.cloud
  • Address: Al-fareed market Vehari
  • Phone: +923347155206, +923067622695

You also have the right to lodge a complaint with the National Commission for Personal Data Protection if you believe we have violated your privacy rights.

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Vehari, Pakistan.